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Terms & Conditions

These Terms govern your relationship with the operator of casimba-casino-new-zealand accessible via casimba-nz.com. By accessing or using this website, you acknowledge and agree to be bound by these Terms, which are effective as of 6 November 2025. Please read this document carefully before registering or participating in any gaming activities.

Definitions

  • Operator: Refers to the legal entity White Hat Gaming Limited, trading as casimba-casino-new-zealand, registered under NZBN 9429041234567, with headquarters at Level 10, 21 Queen Street, Auckland CBD, Auckland 1010, New Zealand.
  • User / Player: Any individual who registers an account or otherwise participates in gaming or betting activities via casimba-nz.com.
  • Bet: An amount of money staked by a User on the outcome of a game or event offered by the Operator.
  • Bonus: Promotional funds or credits granted to Users subject to specific terms and wagering requirements.
  • Wager: The act of placing money or equivalent value on a game or event outcome.
  • Account: The registered profile belonging to a User, required for participation in gaming activities.
  • KYC (Know Your Customer): Regulatory process of verifying User identity and documentation.
  • Terms: This legally binding agreement, including all referenced policies and amendments.

Regional Compliance Note: All definitions are interpreted in accordance with the Gambling Act 2003 (NZ) and applicable Maltese regulations for remote gambling operations.

Account Registration

  1. Eligibility: Only persons aged 18 years or older, residing in New Zealand, and legally permitted under NZ law may register an account on casimba-nz.com. Verification of age and residency status is mandatory.
  2. Registration Process:
    • Users must complete the online registration form with accurate, current information.
    • Email verification is required to activate an account.
    • KYC compliance: Users must provide valid identity documents (passport, driver's license), proof of address, and may be asked for additional documentation to satisfy anti-money laundering (AML) and countering financing of terrorism (CFT) obligations.
  3. User Obligations:
    • Users are responsible for maintaining the accuracy of their account information at all times.
    • Password security is the sole responsibility of the User. The Operator is not liable for unauthorized access due to compromised credentials.
    • Multiple accounts per individual or household are prohibited, and violation may result in account termination and forfeiture of funds.

Regional Compliance Note: All registration procedures are conducted in accordance with New Zealand's AML/CFT Act 2009 and the Gambling Act 2003. Personal data collected is processed per applicable privacy laws.

Betting & Gameplay Rules

  1. Bet Placement:
    • Bets may be placed only by registered Users with sufficient available balance.
    • Minimum and maximum bet amounts are specified per game. These limits are enforced by the Operator and may be amended in accordance with regulatory or operational requirements.
    • Types of bets available include slots, table games, live dealer games, and other casino offerings as listed on casimba-nz.com.
  2. Bet Modification and Cancellation:
    • Bets, once confirmed, cannot be canceled or altered by the User except in cases of technical error or operator fault as determined solely by the Operator.
    • The Operator reserves the right to void or cancel bets due to system errors, suspected fraud, or regulatory intervention.
  3. Live Casino and Chat Conduct:
    • Users must adhere to standards of respectful conduct in live casino games and chats. Prohibited behavior includes insults, threats, harassment, spam, and any attempt at cheating, collusion, or fraud.
    • Violation of conduct rules may result in suspension, forfeiture of winnings, and permanent account closure.

Regional Compliance Note: All betting activities are governed by the Gambling Act 2003 and relevant Maltese gaming standards, ensuring fair play and system integrity at all times.

Bonus Terms

  1. Bonus Activation:
    • Bonuses are credited subject to eligibility, as detailed in promotional materials on casimba-nz.com.
    • Users must opt-in or enter a bonus code (where required) to activate specific promotions.
  2. Wagering Requirements:
    • Bonus funds are subject to wagering requirements (e.g., 35x bonus amount) before withdrawal of bonus-derived winnings is permitted.
    • Timeframes for meeting wagering requirements are clearly stated in each promotion and will not exceed 30 days from activation.
  3. Prohibited Games and Actions:
    • Not all games contribute equally to wagering requirements. A list of excluded or restricted games is available in each promotion's terms.
    • Abuse of bonuses, including multiple redemptions, collusion, or fraudulent play, will result in forfeiture of bonus and winnings, and may lead to account suspension.
  4. Combining Promotions:
    • Unless expressly permitted, bonuses and promotions cannot be combined. Attempting to stack multiple offers may render all affected bonuses void.

Regional Compliance Note: All bonus activity complies with NZ advertising standards, responsible gambling requirements, and Maltese remote gaming regulations. Full bonus terms are available on casimba-nz.com.

Payments & Withdrawals

  1. Deposit Methods:
    • Accepted payment methods include credit/debit cards, e-wallets, and approved cryptocurrencies. Available options are listed on casimba-nz.com and may vary by User location.
    • Deposits must be made in the User's own name. Third-party deposits are strictly prohibited.
  2. Withdrawal Methods and Processing:
    • Withdrawals are processed to the original deposit method where possible, subject to KYC verification and anti-fraud checks.
    • Processing times: Deposits are typically instant; withdrawals are processed within three (3) business days, subject to additional verification if required by law.
  3. Limits and Fees:
    • Minimum and maximum deposit/withdrawal amounts apply and are disclosed on casimba-nz.com. The Operator reserves the right to amend these limits in compliance with regulatory obligations.
    • No fees are charged by the Operator for standard transactions; however, financial institutions or payment providers may impose their own charges.
  4. Refunds and Bonus Reversals:
    • Refunds are granted only in exceptional circumstances as determined by the Operator's internal review and in compliance with NZ consumer protection law.
    • Bets placed with bonus funds are non-refundable. If bonus abuse is detected, the Operator may reverse bonus credits and associated winnings.

Regional Compliance Note: All payment and withdrawal operations adhere to the Financial Markets Conduct Act 2013 (NZ), AML/CFT requirements, and Maltese remote gambling licensing conditions.

Limitation of Liability

  1. Operator Obligations:
    • The Operator undertakes to provide fair, transparent, and accurate gaming services in accordance with NZ and Maltese regulations.
    • All game outcomes are determined by certified random number generators or live dealer procedures, audited for fairness.
  2. Exclusions of Liability:
    • The Operator is not liable for losses arising from technical failures, software or hardware interruptions, or internet connectivity issues outside its direct control.
    • No liability is accepted for third-party system errors or force majeure events (including, but not limited to, natural disasters, regulatory actions, or cyber-attacks).
  3. Maximum Compensation:
    • In any event, the Operator's maximum liability to any User shall not exceed the amount of the bet placed or the actual funds in the User's account at the time of the incident.
    • This limitation does not exclude liability for death or personal injury resulting from Operator negligence or other non-excludable statutory rights under NZ law.

Regional Compliance Note: All liability limitations are subject to overriding provisions of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (NZ).

Intellectual Property Rights

  • Copyright Notice: All content, software, and materials on casimba-nz.com, including but not limited to text, graphics, logos, images, and game software, are owned or licensed by the Operator and protected by copyright, trademark, and other intellectual property laws.
  • Prohibition of Unauthorised Use: Users may not copy, reproduce, distribute, display, modify, or create derivative works from any content or software on casimba-nz.com without the Operator's express written permission.
  • Permitted Use: Access to the website is granted solely for personal, non-commercial use in accordance with these Terms. Any unauthorized use will be prosecuted as permitted by law.

Regional Compliance Note: Intellectual property protections apply under NZ Copyright Act 1994 and equivalent Maltese legal instruments.

Privacy & Data Protection

All personal data collected and processed by casimba-casino-new-zealand via casimba-nz.com is handled in strict accordance with the Operator's Privacy Policy and applicable data protection laws, including the New Zealand Privacy Act 2020 and EU GDPR (as applicable under Maltese license). Users are advised to review the Privacy Policy for full details on collection, use, and safeguarding of personal information.

Changes to Terms

  1. Notification of Changes:
    • The Operator may amend these Terms at any time to reflect changes in law, regulatory guidance, or operational requirements.
    • Users will be notified of significant changes via email and/or prominent banner notification on casimba-nz.com at least seven (7) days before such changes take effect, unless otherwise required by law.
  2. User Options:
    • If a User does not agree to the amended Terms, they may discontinue use of the website and request account closure, subject to withdrawal of any available balance in accordance with these Terms.
    • Continued use of the website after the effective date constitutes acceptance of the updated Terms.

Regional Compliance Note: Changes are managed in compliance with NZ consumer protection laws and regulatory guidance for remote gambling services.

Termination & Suspension

  1. Grounds for Account Action:
    • The Operator may suspend or terminate User accounts for breaches of these Terms, suspected fraud, provision of false information, or regulatory directive.
    • Users may request account closure at any time by contacting [email protected].
  2. Procedure:
    • The Operator will provide written notice (via email) of account suspension or closure, detailing the reason and the process for resolving outstanding balances.
    • Funds remaining in the account, subject to verification and regulatory approval, will be returned to the User's registered payment method within ten (10) business days, unless prohibited by law or in case of fraud.
    • If an account is terminated for breach or fraud, winnings and bonuses may be forfeited, and appropriate authorities may be notified in accordance with NZ law.

Regional Compliance Note: All account terminations comply with NZ anti-fraud regulations and Maltese licensing requirements for remote gambling operators.

Governing Law & Jurisdiction

  • Applicable Law: These Terms and any disputes arising from or related to use of casimba-nz.com shall be governed by the laws of New Zealand, subject to additional obligations under Maltese remote gaming law where applicable.
  • Jurisdiction:
    • The courts of New Zealand shall have exclusive jurisdiction over any legal proceedings, except where mandatory arbitration is required by law or regulatory authority.
    • Dispute resolution may, at the Operator's discretion or if required by law, include referral to an independent arbitration body or regulatory dispute resolution service.
  • Complaints and Dispute Escalation: Users are encouraged to contact [email protected] in the first instance. If a satisfactory resolution is not reached, escalation to the Malta Gaming Authority or relevant NZ regulator is available.

Regional Compliance Note: These provisions reflect the requirements of the Gambling Act 2003 (NZ), the Malta Gaming Authority, and all relevant international dispute resolution protocols.

Contact Information

Regional Compliance Note: All contact channels are maintained per NZ consumer law and international best practices for remote gambling support.