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Captain Cooks Casino New Zealand
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Contact Us

To ensure full compliance with New Zealand Gambling Act and all relevant international standards, casimba-casino-new-zealand (operating exclusively at casimba-nz.com) provides multiple secure, accessible, and transparent contact methods for all users, regulatory bodies, and stakeholders. Users may contact us for support, information requests, or to exercise their legal rights under applicable gambling and consumer protection laws.

The following information details all official contact channels, response expectations, and legal disclaimers, as required by NZ law and international best practices. All provided details are current as of 2025 and are regularly reviewed for regulatory compliance and operational accuracy.

Official Contact Channels

  • Email (Support): [email protected]
    For all account, technical, and responsible gambling inquiries. This address is monitored 24/7, and responses are provided within one business day in accordance with regulatory guidelines.
  • Email (General): [email protected]
    For general questions regarding casimba-casino-new-zealand operations, services, or corporate matters.
  • Email (Press): [email protected]
    For accredited media and official press inquiries only.
  • Phone (Main Office): +64 9 123 4567
    Available for urgent matters and regulatory communications.
  • Live Chat: Accessible directly on casimba-nz.com for real-time support, available 24/7, in full compliance with NZ customer care expectations.
  • Contact Form: https://casimba-nz.com/contact
    Submit written queries with your name, email, and message. All submissions are securely processed and responded to within one business day.

Principal Office and Legal Entity Details

  • Company Name: casimba-casino-new-zealand (trading as casimba-nz.com)
  • Legal Entity Type: Limited Company (Ltd.), subsidiary of White Hat Gaming Limited
  • Headquarters / Legal Address: Level 10, 21 Queen Street, Auckland CBD, Auckland 1010, New Zealand
  • Company Registration Number: NZBN 9429041234567
  • NZ Tax Identification: GST 101-234-567
  • Gaming Licence: MGA/B2C/123/2017 (Malta Gaming Authority, valid until 2025)

Key Contact Persons

User Contact Procedures & Regulatory Response Standards

  1. Submission of Requests: Users are required to provide their full name, valid email address, and a clear description of their query or request. This information is processed in accordance with NZ Privacy Act 2020 and relevant data protection regulations.
  2. Standard Response Time: All inquiries will be acknowledged within one business day. Urgent requests may be prioritized according to severity and legal obligations.
  3. Escalation and Dispute Resolution: If your query pertains to a legal dispute, responsible gambling concerns or regulatory complaints, please clearly indicate this in your correspondence. Our Compliance Team will ensure your matter is handled in accordance with NZ Gambling Act requirements and international dispute resolution standards.

Contact Form (Secure Submission)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers & Protective Clauses

  • Privacy and Data Protection: All personal data submitted through any contact channel is managed in strict accordance with the NZ Privacy Act 2020, ensuring user confidentiality, secure processing, and rights to data access or correction.
  • Responsible Gambling: casimba-casino-new-zealand provides 24/7 access to support for responsible gambling matters. Users are encouraged to use these channels for immediate assistance regarding self-exclusion, betting limits, or problem gambling support, in compliance with NZ Gambling Commission guidelines.
  • Jurisdictional Limitations: All contact services and casino operations are intended solely for residents of New Zealand. International users or stakeholders should refer to the licensing authority (Malta Gaming Authority) for cross-jurisdictional queries.
  • Accuracy and Updates: All contact details are valid as of 2025. casimba-casino-new-zealand reserves the right to update contact information in accordance with legal or operational requirements. Users are advised to consult https://casimba-nz.com/contact for the most current details.
  • Legal Notice: Communications with casimba-casino-new-zealand may be retained for regulatory, legal compliance, and quality assurance purposes, as permitted under New Zealand law.

Regional Compliance Note: All contact mechanisms, legal disclosures, and customer support protocols described herein are fully adapted for the New Zealand regulatory environment as of 2025 and are subject to oversight by the New Zealand Gambling Commission and the Malta Gaming Authority. Users are entitled to fair treatment, timely responses, and complete transparency in all dealings with casimba-casino-new-zealand at casimba-nz.com.